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During the Coronavirus outbreak, we are taking precautions to protect the health of our colleagues and clients as well as working hard to ensure business as usual is maintained. We will continue to respond to all communications as quickly as we can. However, if your call is not urgent, please contact us via email and we will respond as soon as possible. If you are uncertain of a particular email address, please use one the following:

 

Alternatively, if your call is urgent, many of our staff are contactable on their direct lines. The Embark Group has full capabilities in place to enable all our staff to work remotely and we are doing our best to maintain our service levels, however please note response times may vary.

For useful tools and resources, to view our workplace risk assessments or to learn more about the market impact of Coronavirus, please visit our COVID-19 page.

Rowanmoor Portal

Accessing the Rowanmoor Portal

To obtain your Rowanmoor Portal login details or if you are having difficulty accessing your account, please call us on 03445 440 743 during office hours or email sipp@rowanmoor.co.uk.​

Login to the Portal

Client Guide: COVID-19 and your pension - Where to get help

The following consumer guide has been produced in a coordinated approach by various pension bodies including the Pension Protection Fund, the Financial Services Compensation Scheme, Money and Pensions Service, the Pensions Ombudsman, the Pensions Regulator and the Financial Conduct Authority. It outlines the measures taken across the industry to support savers, and provide answers to many frequently asked questions, and details on the free and impartial guidance that is available.

Guide for pension scheme members

ActionFraud

Please help us ensure your safety by remaining vigilant. We want to keep you safe. Fraudsters are taking advantage of the worry and uncertainty being caused by coronavirus. It could be easy to let your guard slip, but keeping your money safe and secure really is more important than ever. Be wary of unsolicited 3rd parties and do not be rushed into making decisions without taking appropriate advice.

If you have been a victim of fraud please contact the Police or Action Fraud

Visit the ActionFraud website