This Privacy Notice applies to customers and prospective customers of Rowanmoor, the trading name of Rowanmoor Personal Pensions Limited, which is a wholly owned subsidiary of Embark Group Limited. This details how we will collect and process the personal data that we hold about you and your rights under UK Data Protection legislation and regulation in respect of the data held.
Rowanmoor will be the Data Controller as defined under UK Data Protection legislation and regulations.
We will only process your personal data where we have a legal basis for doing so. This includes:
We will collect personal data from you at the outset of your relationship with us, from your application as well as from other third parties such as your financial adviser and any providers that are transferring money or assets to us on your instruction. We will also collect personal data from you and other third parties you instruct on your behalf throughout the course of your relationship with us. This personal data will include;
We may disclose your personal data to other companies within the Embark Group of companies and third parties which provide services in connection with the administration of your account.
We may also share your personal information for legitimate business reasons or as may be required by applicable law and regulations with your Financial Adviser, third parties appointed by your Financial Adviser, third party investment managers, and product providers with whom you or your Financial Adviser instructs us to invest.
We may disclose your personal information to a credit reference agency in order to verify your details both during the application process and the ongoing administration of your account. This information will be used to prevent fraud and money laundering and to check your identity. Any checks performed may be recorded on your credit history.
We will disclose your personal information to any governmental, legal or regulatory body if required to do so by applicable law and regulation.
We may need to disclose sensitive personal data about you to third parties, such as information relating to your health where required to do so to give effect to an instruction from you or your Financial Adviser in respect of your account.
We may need to transfer your personal data to another country, in which case we will ensure that your personal data is afforded the same level of protection as is required under UK Data Protection legislation and regulations prior to sending your personal data.
We will otherwise keep your personal information confidential and never use it for any other purpose or pass your details to any third parties without your consent.
We will retain your personal data for no longer than is necessary to provide the services under the Terms and Conditions applicable to the account and to meet any legal or regulatory obligations that may apply.
You have a number of rights under the Data Protection laws, including:
If you have any questions regarding how we use the data that we collect please contact:
The Group Data Protection officer
The Embark Group
100 Cannon Street
If you are not satisfied with any aspect of how we have managed your data you have the right to complain to the Information Commissioners Office. For further details of your rights under the UK’s data protection legislation and regulation please contact the Information Commissioner’s Office at https://ico.org.uk/for-the-public/
By signing our product application form, you consent to the use of your Personal Information for the purposes and on the terms set out above. You have the right to withdraw consent at any time.
To help us improve our service, we may record or monitor incoming and outgoing phone calls. Calls will be charged at normal rates. Please see the contact us page for details.
You may contact us by email, although please note that emails are not a 100% secure method of communication and there is no guarantee that they will be received. We accept no responsibility for any loss you may suffer as a result of interception of your email, or delivery failure. Do not transmit any of your account information or account details by email. We regret that we cannot send you confidential information by email.
We may monitor the use and content of emails, which are sent from or received by us. This is to ensure compliance with our own email policy. We reserve the right to identify and take action against unlawful or improper use of email, including attacks on our systems.
If you make an enquiry via the online enquiry facility, the information we collect, such as your name and email address, will be used to answer your enquiry. We may cross reference the information you provide with information held on our systems, to ascertain the most appropriate department to handle your enquiry we may also hold this data for future analysis or reference purposes.
The testimonials on this website have been provided by independent third parties. We do not disclose personal details of these third parties unless we have their specific written permission to do so. If you recognise a testimonial you have provided, which you would like us to remove, please contact us.